Returns, exchanges
and refunds
The short version: you have 60 days from your first order to decide the program is not working, and if it is not, you get every cent back. Opened bottles are covered and there is nothing to post back to us.
60 days, full refund. Use the program properly, and if your skin has not changed the way you hoped, tell us inside 60 days and we refund you in full. You keep the bottles.
The challenge runs 90 days and the refund window is 60. That is deliberate: by day 60 firmness has started to show if it is going to, so you are not being asked to decide before there is anything to judge.
Cancelling is not the same as a refund
Cancelling stops the next shipment billing. You keep what you have already paid for until the end of that period, and nothing more is taken. You can do it yourself, any time, from your account, and there is no minimum term and no cancellation fee.
A refund is different: it returns money you have already paid, under the 60-day guarantee above. If you want both, cancel in your account and then send us the form below.
If something arrives damaged or wrong
Tell us within 14 days of delivery and we will put it right, either by replacing the shipment or refunding it. A photo of the damage helps but is not essential, and you do not need to send anything back before we act.
Outside the guarantee window
After 60 days we cannot refund a shipment you have used. If a resupply has just billed and you have not opened it, contact us before it ships or as soon as it arrives, and we will sort it out rather than hold you to a technicality.
How refunds are paid
Always back to the card you paid with. Once we confirm it, the money leaves us immediately, and how long it takes to appear is your bank’s business rather than ours — usually a few working days. We do not issue store credit in place of a refund unless you ask for it.
Start a return or refund
Send this and a person will pick it up. If you have your order reference from the confirmation page or your account, include it and this moves faster, but we can find you from your email address alone.