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Returns, Exchanges & Refunds

At AC Skin Sciences, we want you to have complete peace of mind when shopping with us. We understand that sometimes products may not meet your expectations or suit your needs. That’s why we offer a hassle-free returns, exchanges, and refunds policy that allows you to shop with confidence. Read on to learn more about our straightforward process.

60-Day No Questions Asked Refund Policy: We proudly stand behind the quality and effectiveness of our skincare products. If, for any reason, you are not satisfied with your purchase, you can return it within 60 days of the original purchase date for a full refund. No questions asked.

Easy Returns and Exchanges: To initiate a return or exchange, please follow these simple steps:

  1. Reach Out to Us: Contact our friendly customer support team through phone, email, or live chat. Let us know that you would like to initiate a return or exchange and provide us with your order details. Our team will guide you through the process and assist you with any questions or concerns you may have.
  2. Return the Product: Once your return or exchange request is approved, you will receive instructions on how to return the product. Please securely package the item and include all original packaging and components. We recommend using a trackable shipping service to ensure the safe delivery of the item.
  3. Processing and Refunds: Upon receiving the returned item, our team will quickly inspect it to ensure it meets the required conditions. If the product is unused, in its original packaging, and in resalable condition, we will proceed with the refund or exchange process. Refunds will be issued to your original payment method.

No-Hassle Policy Conditions: To qualify for a return or exchange, please ensure the following conditions are met:

  1. The return or exchange request is made within 60 days of the original purchase date.
  2. The product is unused, undamaged, and in its original packaging. It should be in resalable condition.
  3. All original components, accessories, and promotional items included with the purchase are returned.
  4. Please note that shipping and handling fees are non-refundable unless the return is due to an error on our part.

Customer Satisfaction Guaranteed: At AC Skin Sciences, your satisfaction is our top priority. We strive to provide exceptional customer service and ensure a seamless returns, exchanges, and refunds process. If you have any questions, concerns, or need assistance with a return or exchange, please don’t hesitate to reach out to our dedicated customer support team. We are here to help and make your experience with AC Skin Sciences a positive one.

Shop with confidence, knowing that if you’re not completely satisfied with your purchase, you can easily return it within 60 days. Enjoy your skincare journey with AC Skin Sciences!